Frequently Asked Questions questions

Your first purchase at StockBoxx involves five simple steps:

1. Create a free business account at stockboxx.shop

2. Browse the catalog with wholesale prices and stock levels

3. Select the format (Box, Pallet, or Container) and add to cart

4. Pay for your order via bank transfer—confirmation within 24 hours

5. Pick up in person at the warehouse or wait for delivery

Three purchase formats tailored to different business scales:

Box (from 10 kg, approx. 25 items) — a ready-made mix of brands and categories in a single box. Ideal for getting started, testing new markets, or supplementing your product range.

Pallet (from 100 kg, approx. 300 items) – selection based on the chosen category. Fixed volume, lower price per item.

Container (from 1,000 kg, approx. 3,000 items) – dedicated account manager, terms negotiated individually.

Yes—by definition, the Box format is a mix of brands and categories. In a single Box, you can receive products from 15–30 different brands across 5+ categories. With Pallets, you can choose a specific category, but you’ll still receive a mix of brands within that category.

No—StockBoxx is a B2B platform, and a business account with an active tax ID (NIP) or its equivalent in the country of registration is required to place an order. Registration is free and takes just a few minutes.

Orders paid by bank transfer are confirmed within 24 business hours. Order fulfillment typically takes 1–2 business days. In-person pickup is available the next business day after payment confirmation.

Yes—the Box format (starting at 10 kg) is ideal for a trial order. It allows you to test the quality of the merchandise, delivery speed, and the collaboration process with minimal risk.

We do not offer automatic subscriptions, but for regular customers with recurring orders, we provide customized pricing and priority service.

In the Box format, the mix of brands is random. In Pallets, you can choose a category. In Containers, the mix is customized—you can specify your preferred brands.

We deliver to over 25 countries on four continents:

Europe - Poland, Germany, the Czech Republic, Slovakia, Hungary, Ukraine, Romania, Bulgaria, and others

Africa - Nigeria, Ghana, Kenya, Tanzania, South Africa, and others

Middle East - UAE, Saudi Arabia, Jordan, Lebanon

Far East - selected Asian countries

Europe (EU): 3–5 business days

Europe (non-EU): 5–10 business days

Africa (sea freight): 14–21 business days

Africa (air freight): 5–10 business days

Middle East: 7–14 business days

Far East: 14–28 business days

Shipping costs are calculated individually based on: order weight, destination country, and selected shipping method. In-person pickup from the warehouse near Warsaw is free of charge.

Yes—in-person pickup is available at our warehouse:

Address: ul. Gromadzka 5, 05-806 Sokołów near Warsaw

Hours: Monday–Friday, 8:00 AM–4:00 PM

20 minutes from Chopin Airport.

For shipments outside the EU we prepare: commercial invoice, packing list and certificate of origin (on request). Documents are in English. Customs duties and import taxes are the buyer's responsibility.

Yes—Africa is one of our key markets. We offer:

Sea freight (14–21 days): cheaper, recommended for larger orders

Air freight (5–10 days): faster, recommended for Boxes

We ship to the Middle East via air freight (7–10 days) or sea freight (14–21 days). Main markets: UAE, Saudi Arabia, Jordan, Lebanon.

Yes—after your order is shipped, you’ll receive a tracking number via email. Your account manager will keep you informed about every stage of the delivery.

Yes - we offer both full containers (FCL) and partial loads (LCL). 20' and 40' containers available depending on needs.

Boxes: cardboard boxes secured with tape. Pallets: goods on Euro pallets, shrink-wrapped. Containers: goods on pallets inside a container, secured.

StockBoxx is a B2B platform—as a rule, we do not accept returns of merchandise that matches the description. Exceptions apply to quality-related complaints. We encourage you to visit our warehouse and place trial orders.

Complaint procedure:

1. Contact your account manager within 7 days of receipt

2. Describe the problem and attach photos of the merchandise

3. Our team will review the complaint within 3 business days

4. If approved, we offer: an exchange, a discount, or an invoice adjustment

Take photos of the packaging and merchandise BEFORE unpacking. Report any damage to your account manager within 48 hours of receipt. If the merchandise was insured, we will initiate the claims process.

Shipping insurance is optional. For shipments outside the EU, we strongly recommend purchasing full cargo insurance. Cost: approx. 1–3% of the merchandise value.

If the goods you receive differ significantly from the description, you have the right to file a complaint. Contact your account manager within 7 days of receipt with photographic evidence.

Exchanges are possible in the event of a valid quality complaint. Standard exchanges due to a change of mind are not available in the B2B model.

We accept quality complaints within 7 days of the date of receipt of the goods. Transport damage must be reported within 48 hours.

Order cancellations are possible if the merchandise has not yet been shipped. Please contact your account manager as soon as possible.

Customers from Europe are our largest segment. We offer:

Delivery: road transport 3–5 days (EU), 5–10 days (non-EU)

Payments: SEPA transfer (EUR) or SWIFT

VAT: 0% for companies with active EU VAT (Intra-Community Supply of Goods), 0% export VAT for non-EU countries\Supported languages: Polish, English, Ukrainian

In-person pickup: yes, warehouse near Warsaw

Communication: email, WhatsApp, Viber, phone

Key markets: Poland, Germany, Ukraine, Czech Republic, Slovakia, Hungary, Romania, Baltic states

Yes—we serve customers from Ukraine in Ukrainian and Polish. Our sales representative, Marek Nowak, speaks Ukrainian. Delivery to Ukraine: 5–10 business days (road transport). Payment via SWIFT transfer (EUR or USD). We prepare customs documents in English. Many of our Ukrainian customers pick up their goods in person at our warehouse near Warsaw.

Customer service for Africa at StockBoxx:

Sea freight: 14-21 days, most cost-effective for larger orders. Main ports: Lagos (Nigeria), Accra (Ghana), Mombasa (Kenya), Dar es Salaam (Tanzania), Cape Town (South Africa).

Air freight: 5-10 days, recommended for Boxes and urgent deliveries.

Payments: SWIFT transfer (USD or EUR)

Documents: commercial invoice + packing list (EN) + certificate of origin (on request)

Customs: buyer's responsibility

Language: English

For African customers we most often recommend:

Boxes - for starters and smaller orders shipped by air. Low entry threshold, fast delivery.

Containers - for regular buyers and distributors. Lowest sea transport cost per kilogram. 20' or 40' container.

Assortment: second hand and outlet are most popular in African markets. We can prepare a container with second hand + outlet mix tailored to your market preferences (sizes, categories).

Yes - for every shipment to Africa we prepare:

Commercial invoice in English

Packing list with content description and weight

Certificate of origin on request

Bill of lading (for sea freight)

Customs duties and import taxes are the buyer's responsibility - their amount depends on the customs regulations of the destination country. Our team will help you estimate customs costs for your country.

Customer service for the Middle East:

Main markets: UAE, Saudi Arabia, Jordan, Lebanon

Shipping: air 7–10 days, sea 14–21 days (Jebel Ali/Dubai port)

Payments: SWIFT transfer (USD or EUR)

Documents: commercial invoice + packing list (EN)

Support language: English

Product range: new clothing and premium outlet items are in highest demand. Available brands: Tommy Hilfiger, Ralph Lauren, Hugo Boss, Calvin Klein, and others.

Yes—we regularly ship goods to the UAE and Saudi Arabia. We are familiar with customs documentation and labeling requirements. We prepare a full set of documents in accordance with the import requirements of these countries. For larger orders, we assist with arranging transportation and customs clearance in cooperation with trusted freight forwarders.

Yes—we ship to the Far East, though this is a newer market for us. We offer:

Sea freight: 21–28 days (most cost-effective)\Air freight: 7–14 days (for smaller orders)

Payments: SWIFT transfer (USD)

Documents: full customs documentation in English

Product range: new and outlet brand-name clothing

If you’re planning an order for the Far East, contact us so we can prepare a customized logistics offer.

Yes—for customers in the EU, we offer door-to-door delivery via road transport (courier or freight forwarding). Delivery time: 3–5 business days to most EU countries. For pallet orders, we arrange dedicated or groupage transport. Real-time shipment tracking. Delivery to the specified company address or warehouse.

We currently serve customers in three languages:

Polish - for customers from Poland

English - for international customers (Europe, Africa, the Middle East, the Far East)

Ukrainian - for customers from Ukraine

We issue documents (invoices, customs documents) in Polish and English. We plan to add more languages soon. Communication via WhatsApp, Viber, Telegram, and email—write to us in your language, and we’ll reply in English.